Getting started with iTrustCapital is simple. Here's our Tutorial Page.

1. From our homepage, iTrustCapital.com, you will click “Open Account”.

2. After completing some personal information, you will receive an email that you will need to open and click through to confirm your email address.

3. Once confirming, you'll click the "Get Started" button on the landing page. 

5. Start filling in the data wizard with your personal information.

6. Choose the Type of IRA you want to open and how you will fund it.

7. Your application is now submitted and your initial funding event has been created. If you are doing more than one funding event or want to add funds in the future, click “Add Funds”.

Keep an eye on your inbox for emails from our processing team with any questions needed to move your funding forward.

Please feel free to check out our Introductory Videos and Support Page. 

You can also call us on our support line, (562) 600-8437, from 8AM-12PM; 2PM-5PM PT on weekdays. 

The 3 Ways to Fund your iTrustCapital IRA

To add funds to your iTrustCapital account, you will begin by:

1. Logging into your iTrustCapital dashboard

2. Once in your dashboard, you will go to the USD section and click the "Add Funds" button

3. There are three ways to fund your account - a transfer from other IRAs, a rollover from previous employer plans, or a cash contribution

4. If you initiated a Direct Contribution, your funding instructions will be located under the “My Account” tab. There, you will find the “Funding Instructions” section. If you initiated a Transfer or Rollover, we will email you the appropriate funding instructions once the process is initiated.

**We are not able to fund these accounts with crypto unless they are coming In-Kind from another Crypto IRA.

How To Self-Trade

1. Once you have confirmed there are funds available, click on "Assets" to view a list of available selections. Click an individual asset to see additional details for it. From here, you can click "Buy/Sell" to self-trade within your Crypto IRA on the iTrustCapital platform.

2. To buy an asset: select the "Buy" tab and enter the dollar amount that you would like to purchase. The green button across the bottom of the form will allow you to preview the self-trade information one last time before selecting "Confirm".

3. To sell an asset: select the "Sell" tab and a sell order will pop up. You can now enter the amount that you would like to sell. The green button across the bottom of the form will allow you to preview the self-trade information one last time before selecting "Confirm".

4. Self-trades clear in about 45 seconds, and settle in about 2 minutes, so you will be able to see your self-trades clear in real-time.

*Before making a self-trade, you will want to make sure you have sufficient funds in your account.

There are three Steps to complete an IRA Transfer:

1) Finish an application on our website for an IRA to IRA Transfer via the "Open Account" button on the top right.

2) We will upload a Transfer Form to your dashboard in the "My Documents" section. Please complete, sign, and re-upload the form to your dashboard. We will submit the request to your current custodian.

3) Follow up with your current custodian to ensure they received the request and are sending the funds to your new IRA here.  

Please follow the steps in this article to get started - Get Started

Please feel free to check out our Introductory Videos and Support Page. 

You can also call us on our support line, (562) 600-8437, from 8AM-12PM; 2PM-5PM PT on weekdays. 

The 3 Ways to Fund your iTrustCapital IRA

Under the USD section of your dashboard, you will see a section that says "Pending". The "pending inflow" is just an estimate of the amount being transferred - after the account is settled and assets are sold or removed. 

For example, if Alice has a pending inflow for a $50k IRA transfer, but the final amount ends up being more or less, there is no need for Alice to worry, as this $50k is merely an estimate of her transfer.

Is there anything I need to do to move my inflow along?

Having a pending inflow on your dashboard doesn’t necessarily mean there’s anything for you to do, but please make sure to consider the following:

• For an IRA Transfer - have you submitted the Transfer Form and checklist to our transfer team? 
• For a 401(k) Rollover - have you been able to initiate with your current custodian using the instructions we emailed? Has the custodian issued a check for your rollover? If the answer to these questions is no, please follow up with your custodian. 

If you'd like to request a distribution, please submit the following request form.

**Please note that once your distribution process starts, the funds you requested to be distributed will be artificially removed from your dashboard. This is done to prevent you from transacting with the assets that are marked for withdrawal. 

What is the difference between a distribution and a transfer out?

A distribution is a withdrawal of funds from your IRA directly to your bank account or personal crypto wallets. These must be initiated by you and require a verification call before proceeding with the withdrawal. 

A transfer-out is a withdrawal of assets directly to another valid IRA custodian. The new custodian must provide a signed transfer form with funding instructions from its platform.

Are there fees associated with taking a distribution?

There are no fees or charges for distribution or transfer-out requests from our platform. 

Why is my distribution taking so long?

Generally, distributions take 7-14 business days from the day of the DocuSign signing. This timeline accounts for any internal authorizations and/or approvals before moving your assets. We take pride in our services, and these security measures are put in place to avoid any misappropriation of assets. 

I keep getting emails and notifications about a withdrawal of funds, but I have not initiated anything - please help. 

If you have not initiated a transfer-out or distribution request, please contact our direct line (562) 600-8437 as soon as possible to speak with a representative to address this issue. 

When can I take a distribution?

For information on when you can take a distribution, please click here to visit the IRS website.

What is an "In-Kind Distribution"?

Many clients choose to take distributions in USD. We also permit clients to take their assets In-Kind to their digital wallets. This means you can take possession of the assets you have invested with us in the same form or "In-Kind".

Can I have the physical bars/coins sent to me instead?

You can contact Kitco directly once your precious metals have been transferred to arrange for physical delivery. Please visit Kitco's FAQ page for additional questions. Kitco charges retail clients a $100.00 annual fee for VaultChain accounts. VaultChain will reimburse this fee if you take physical delivery of their metals within 30 days (Kitco's terms and conditions will apply). 

Do I need to withhold Federal taxes? 

You do have the option to withhold Federal taxes on all distributions made in USD. If you would like to withhold taxes, please select the exact percentage when completing the distribution form. We currently do not withhold any taxes on In-Kind distributions.

Please speak with a tax professional for further guidance on how this may impact your taxes.  

What is the “Conditional Transaction” feature in my iTrustCapital account?

iTrustCapital’s Conditional Transaction feature allows clients to set parameters to automatically execute transactions when an asset reaches a specified price rather than manually entering a transaction as a market order - allowing clients to execute transactions when they are away from their devices.

Conditional Transactions execute as market orders when a specified asset reaches the conditional price set by the client. iTrustCapital’s proprietary software monitors the asset price, and when the conditional price is detected, notifies the liquidity provider to execute a market order. Our liquidity providers execute and fulfill the transaction(s) at the best possible price, as market conditions allow in real-time.   

For more detail, please view the video below. 

How are Conditional Transactions Utilized When Transacting? 

Conditional Transactions allow clients to set price conditions above or below current market prices under which a market order will be executed to enter/exit positions automatically if an asset reaches a desired market value. 

Are Conditional Transactions Limit Orders?

Please keep in mind that Conditional Transactions are not Limit Orders. Limit orders guarantee an execution price, whereas our Conditional Transactions execute a market order when your trigger price is satisfied by our liquidity providers. Conditional Transactions do not guarantee an execution price.

Being IRA providers, neither we nor our Custodian, Fortress Trust, are exchanges. We source liquidity from outside providers via market orders. Market orders lead to varied prices based on demand and volatility at the time of execution. 

Every liquidity provider will have a different bid-ask spread. We are currently exploring even further liquidity options to maintain competitive pricing for clients, in addition to new order types, like Limit Orders. 
 

How long will it take for my Conditional Transaction to Execute and Settle? 

Conditional Transactions execute when the asset reaches the conditional price or higher/lower, depending on parameters chosen by the client, as outlined later in this FAQ. Once successfully executed, the market order will be settled in seconds and the Conditional Transaction will be fulfilled. The execution price/amount may vary with market volatility. Clients are not permitted to enter the current market price of an asset for the conditional price as this would result in immediate execution.  

If an attempt to fulfill a Conditional Transaction fails, iTrustCapital will continue to monitor market conditions and a market order will be resubmitted if the conditional price conditions continue to be met. This process will repeat until a market order is successfully executed to fulfill the Conditional Transaction or the transaction is canceled by the client - whichever comes first.  

There will be no changes to a client’s portfolio holdings until the Conditional Transaction is successfully executed. 

Will my Conditional Transaction be impacted by whether my "Conditional Price” is above or below the current market price? 

Yes. When setting up a Conditional Transaction, clients can enter target values above or below the current prevailing market price for an asset, known as the "Conditional Price”. 

• If a client enters a Conditional Price lower than the prevailing market price, a market order will be executed when the asset price dips down to the conditional price or lower
• If a client enters a conditional price higher than the prevailing market price, a market order will be executed when the asset price reaches the conditional price or higher

Once the conditional price is reached, the order will immediately execute as a market order, such that the executed price may be higher or lower than the conditional price. Reaching the conditional price triggers the execution of the transaction as a market order.

Why does it say, "Purchase Up To Amount (USD)" and "Sell Up To Amount (Tokens)" on the Conditional Transaction preview screen? 

The Conditional Transaction feature allows clients to input up to how much they would like to buy (denominated in USD) or sell (denominated in tokens). This allows iTrustCapital to tell the liquidity provider to execute a market order on the client’s behalf utilizing available funds (USD or tokens) from their remaining balance if they do not have sufficient funds to cover the amounts they specified in the "Conditional Price" and "Up To Amounts".

Will I be able to cancel a "Conditional Transaction" after I enter it? 

Yes. Clients can cancel their Conditional Transactions prior to execution from the history section by selecting the trash icon on desktop or swiping left on an open transaction in the mobile app and selecting the trash icon.  

Please note that clients cannot alter an open transaction. If changes are needed, clients will need to cancel the current transaction and enter a new one.  

Conditional Transactions will remain open until a market order is successfully executed to fulfill the transaction or the transaction is canceled by the client - whichever comes first.  

For more detail, please review the video below.

DISCLAIMER:

This is provided for information purposes only. It does not constitute investment advice in any way. It does not constitute an offer to sell or a solicitation of an offer to buy or sell any cryptocurrency or security or to participate in any investment strategy.  

iTrust Capital, Inc. is not an exchange, funding portal, custodian, trust company, licensed broker, dealer, broker-dealer, investment advisor, investment manager, or adviser in the United States or elsewhere. iTrust Capital, Inc. is not affiliated with and does not endorse any particular cryptocurrency, precious metal, or investment strategy.  

Cryptocurrencies are speculative investments with risk of loss. Precious metals are a speculative investment with risk of loss. Cryptocurrency is not legal tender backed by the United States government, nor is it subject to Federal Deposit Insurance Corporation (“FDIC”) insurance or protections. Clients do not receive a choice of custody provider. The self-directed purchase and sale of cryptocurrency through a cryptocurrency IRA have not been endorsed by the IRS or any regulatory agency. Historical performance is no guarantee of future results.  

Some taxes and conditions may apply depending on the type of IRA account. Investors assume the risk of all purchase and sale decisions. iTrust Capital, Inc. makes no guarantee or representation regarding investors’ ability to profit from any transaction or the tax implications of any transaction. iTrust Capital, Inc. does not provide legal, investment, or tax advice. Consult a qualified legal, investment, or tax professional.  

iTrust Capital, Inc. makes no representation or warranty as to the accuracy or completeness of this information and shall not have any liability for any representations (expressed or implied) or omissions from the information contained herein. iTrust Capital, Inc. disclaims any and all liability to any party for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this information, which is provided as is, without warranties.

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