Why Does My Username Not Exist When Resetting My Password?

If this is an issue for you, there may be a technical aspect of your account that needs to be addressed. Please submit a request under "Tech Support" and select "An Issue With My Account". Then click "Website" and provide the email address associated with the account, as well as a screenshot and additional relevant information.

You will then be contacted by one of our Tech Support representatives to verify your information. Once a team member is able to reset the email, you may create a new account.