Why Does My Username Not Exist When Resetting My Password? Why Does My Username Not Exist When Resetting My Password?

Why Does My Username Not Exist When Resetting My Password?

Daniel Bennett Daniel Bennett

If this is an issue for you, there may be a technical aspect of your account that needs to be addressed. Please submit a request under "Tech & Dashboard Support" and select "My Account Information." Then click "Login Issue" and provide the email associated with the account, as well as a screenshot and additional relevant information.

You will then be contacted by one of our Tech Support representatives to verify your information. Once a team member is able to reset the email, you may create a new account. 

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