Why Does My Username Not Exist When Resetting My Password? Why Does My Username Not Exist When Resetting My Password?

Why Does My Username Not Exist When Resetting My Password?

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If this is an issue for you, there may be a technical aspect of your account that needs to be addressed. To submit a request, please follow below:

1. Submit a request under "Tech Support".

2. Select "An Issue With My Account".

3. Select "Website" and provide the email address associated with the account, as well as a screenshot and additional relevant information. (See Below)

You will then be contacted by one of our Tech Support representatives to verify your information. Once a team member is able to reset the email, you may create a new account. 

 

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