When first setting up the 2FA the following message will pop up, “We won't ask you to verify your account with time-based OTP on this browser for the next 30 days.” If you click yes, then the 2FA will not prompt you when you login on to that specific device. If you try to login from a different device, the 2FA will require you to submit a code.
If you’d like to submit a code every single time you login on your device, when enabling 2FA click “Not Now” when this message pops up. If your 2FA is malfunctioning, you can troubleshoot the issue by disabling your 2FA, and then re-enabling.
Still having trouble? Please contact us at (562) 600-8399—Mon-Fri, 7AM-5PM PT. A representative will verify your identity and assist you.
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