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Up to 80% of requests can be resolved using our virtual agent, Trusty. Login and select Get Support to give it a try!
If Trusty can't help you, you'll be connected to a human via Live Chat during operating hours (Mon-Fri 8AM-5PM PT).


For Distribution/Withdrawal, Account Update (phone, email, etc.), and Trust/Entity Beneficiary Designation requests, please use the dropdown below.

Please confirm you are aware that you will be responsible to report the conversion to the IRS when filing your income taxes for next year. Note, there is a $75 conversion fee for the transaction. Select Yes, if you understand the details stated above so that we may continue processing your Roth conversion.

For example: 0.1589 BTC; ETH 1.7256 *Note: Due to market volatility, we are unable to convert based on the USD value of an asset. Conversions must be requested in specific asset amounts.

Please type your "Request Type" into the 'Subject' field for faster answers to your questions!

Please enter the details of your request. A member of our support staff will respond as soon as possible. *Do not include any sensitive information*

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