iTrustCapital
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Submit a request

Please choose your issue below

Your email address

Do you have an ITR Account Number?

ITR Account Number

Enter Your Account Number (Including ITR)

What stage is your account in?

Do you have an questions regarding our platform?(optional)

Have you created an account?

Are you having any technical issues creating your account?

Have you started your application from your account dashboard?

Have you provided personal information for your application?

Have you chosen which IRA account type you want to open?(optional)

Have you chosen how to fund your account?

Have you provided us with your beneficiary information?

Have you submitted your application?(optional)

Have you signed your IRA Adoption Agreement?

Do you want to make changes to your IRA Adoption Agreement?

The IRA Adoption Agreement uploaded to your account must be signed before we review your application.

Do you want to make changes to your finished application?

We will upload your IRA Adoption Agreement 1-2 business days after you complete your application.

What account type do you have currently have?

What would you like to change it to?

What changes do you want to make?

Please enter the name of your beneficiary

Enter the percent allocation towards this beneficiary.

Please enter the name of your new beneficiary

Enter the percent allocation towards this beneficiary.

Change My Personal Information.

Enter your name.

Enter your current address.(optional)

Are you having technical difficulties signing your Adoption Agreement?

Have you tried using a private window?

Have you tried using a new browswer?

Please describe the issue you are having

How are you funding your account?

Inherited IRA Inquiry

Have we uploaded your transfer form to the My Documents section of your account?

Transfer forms are uploaded 1-2 business days after you sign your IRA Adoption Agreement.

Have you completed, signed & reuploaded your transfer form to your dashboard?

Are you transferring from a Crypto IRA?

Have you received an email stating that we sent the request to your current custodian?

Has your custodian sent us funds?

Is your account a TSP, an Indirect Rollover, or does it require a Letter of Acceptance?

Do you have your TSP forms?

If you do, please attach them to this ticket form.

Have you contacted the plan admin & initiated the Rollover?

Has your plan provider sent the funds?

How were the funds sent?

Have You Sent Your Check?

(If your IRA or Plan Administrator have sent your funds please select "Yes")

Have You Sent Your Wire?

(If your IRA or Plan Administrator have sent your funds please select "Yes")

Have you connected your bank via Plaid?

Are you having trouble connecting your bank via Plaid?

What day was this sent?(optional)

YYYY-MM-DD Format (If Applicable)

What is the amount in USD?

Who was the contribution made out from?

Is there a tracking number for your check?(optional)

What mailing address was the check sent to?(optional)

What is the IMAD number of your wire?(optional)

You'll have to contact your bank to receive your IMAD number.

Subject

Please type your "Request Type" into the 'Subject' field for faster answers to your questions!

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

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How can we help?

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