iTrustCapital
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Submit a request

Up to 75% of requests can be resolved using our virtual agent, Trusty. Login and select Get Support to give it a try!
If Trusty can't help you, you'll be connected to a human via Live Chat during operating hours (Mon-Fri 8AM-5PM PT).

For Distribution/Withdrawal, Account Update (phone, email, etc.), and Trust/Entity Beneficiary Designation requests, please use the dropdown below.

Please choose your issue below

Your email address

Do you have a funded account with iTrust?

If you don't, please select the Onboarding form.

ITR/PCA Account Number(optional)

Enter Your Account Number (Including ITR or PCA)

How are you funding your account?

Are the funds being transferred from another Crypto IRA Provider or an Inherited IRA?

Inherited IRA Inquiry

Have you completed, signed & reuploaded your transfer form to your dashboard?

Has your custodian sent us funds?

Is your account an Indirect Rollover, or does it require a Letter of Acceptance?

Have you contacted the plan admin & initiated the Rollover?

Has your plan provider sent the funds?

How were the funds sent?

Has your check been sent To iTrustCapital?

(If your IRA or Plan Administrator have sent your funds please select "Yes")

Has your wire or ACH been sent to iTrustCapital?

(If your IRA or Plan Administrator have sent your funds please select "Yes")

What day was this sent?(optional)

YYYY-MM-DD Format (If Applicable)

What is the amount in USD?

If wire, was it sent from a personal, business, or joint account?(optional)

Is there a tracking number for your check?(optional)

What mailing address was the check sent to?(optional)

If wire, what is the IMAD number of your wire?(optional)

You'll have to contact your bank to receive your IMAD number.

Subject

Please type your "Request Type" into the 'Subject' field for faster answers to your questions!

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible. *Do not include any sensitive information*

Attachments(optional)

Add file or drop files here

How can we help?

Submit a request