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Submit a request

Up to 60% of requests can be resolved using our virtual agent, Trusty. Give it a try!
If Trusty can't help you, you'll be escalated to a human via Live Chat during business hours (Mon-Fri 8AM-5PM PT).

For Distribution, Account Update (phone, email, etc.), and Trust/Entity Beneficiary Designation requests, please use the dropdown below.

Enter Your Account Number (Including ITR or PCA)

If less than 100%, visit the Account Options section of your account to designate the remaining allocation. Primary and Contingent beneficiaries must each total 100% separately.

A Spousal Consent Form is required for married residents of the following states: AK, AZ, CA, ID, LA, NV, NM, TX, WA, and WI. If applicable, our team will provide the consent form via email.

Please type your "Request Type" into the 'Subject' field for faster answers to your questions!

Please enter the details of your request. A member of our support staff will respond as soon as possible. *Do not include any sensitive information*

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