What if my account is hacked or someone obtains my password? What if my account is hacked or someone obtains my password?

What if my account is hacked or someone obtains my password?

Daniel Bennett Daniel Bennett

We do not store Custodied digital assets in hot wallets as a safety precaution. Because of this structure, client funds can't be drained like a typical exchange account. We require a video call for any funds to be moved to a personal wallet or bank account. if you believe you are a victim of a cybercrime, please submit a request under "Tech Support" or call support at (562) 600-8437 during regular business hours (8AM-4PM PST on weekdays). 

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