![What if my account is hacked or someone obtains my password?]({"bg": "//theme.zdassets.com/theme_assets/10087603/e106cc8a79a6a41c781c71d999cffaa33b481de7.jpg"})
![What if my account is hacked or someone obtains my password?]({"bg": "//theme.zdassets.com/theme_assets/10087603/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
We do not store Custodied digital assets in hot wallets as a safety precaution. Due to this structure, client funds can't be drained like a typical exchange account. We require a video call for any funds to be moved to a personal wallet or bank account. If you believe you are a victim of a cybercrime, please submit a request under "Tech Support" or call Support at (562) 600-8437 during regular business hours which are Monday to Friday, 8:00 AM - 4:00 PM PST.
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