![My Username Does Not Exist When I Try To Reset My Password]({"bg": "//theme.zdassets.com/theme_assets/10087603/e106cc8a79a6a41c781c71d999cffaa33b481de7.jpg"})
![My Username Does Not Exist When I Try To Reset My Password]({"bg": "//theme.zdassets.com/theme_assets/10087603/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
If this is an issue for you, there may be a technical aspect of your account that needs to be addressed. Please submit a request under "Tech Support" and select "An Issue With My Account". Then click "Website" and provide the email address associated with the account, as well as a screenshot and additional relevant information.
You will then be contacted by one of our Tech Support Representatives to verify your information. Once a team member is able to reset the email, you may create a new account.
2
0
Was this article helpful?
1 out of 2 found this helpful