If this is an issue for you, there may be a technical aspect of your account that needs to be addressed. Please submit a request under "Client Support Request" and select "My Account Information." Then click "Login Issue" and provide the email associated with the account, as well as a screenshot and additional relevant information.
You will then be contacted by one of our Tech Support representatives to verify your information. Once a team member is able to reset the email, you may create a new account.